Refreshed Scheme
Refreshed Scheme

Refreshed Scheme

Taken your last sip?
Taken your last sip?

Taken your last sip?

Don’t let your old Chilly’s Bottle gather dust. Send it to us and we’ll give it a new lease of life!

We believe that many small actions can make a big difference to the planet. So we’ve decided to up the ante with our new recycling initiative, Chilly’s Refreshed. Simply send us your old Chilly's Bottle for free, and we’ll ensure it’s recycled.

Before you begin...
Before you begin...

Before you begin...

This service is only available for UK customers. To recycle your old Chilly's Bottle, you must place an order on our website and add the Refreshed token to your basket. If you are not placing a new order but want to recycle an old Chilly's Bottle, please contact customer service here.

The free Hermes service is for Refreshed Chilly's Bottles only. If you have a normal return to make please visit our returns page. All Chilly's Bottles via the free Hermes service will be recycled and no refunds will be given.

Add a token to your basket
Add a token to your basket

Add a token to your basket

Add a Chilly's Refreshed Token to your basket before checking out.

Alongside your order confirmation, you will receive a Refreshed email with a returns link.

Package up your old bottle

Pack up your old Chilly's Bottle securely in the box your new Chilly's Bottle arrived in.

Fill out the Refreshed form

• Visit our returns portal

• Add your order number and postcode

• Select the Refreshed token and choose ‘Recycling’ as your reason for return

• Print your free Hermes returns label and affix it to your package

Send it off

Drop your parcel off at your nearest Hermes ParcelShop. Fight back the tears as your old Chilly's Bottle journeys to a new life!

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