In Chilly’s 2025 Responsibility Report, we outline the work we have been doing from June 2024 to June 2025. Our aim with the report is transparency. We celebrate our successes, but also share openly and honestly where we have struggled, where we have not achieved as much as we hoped, and where we see the biggest opportunities to drive impact in the future. Chilly’s Responsibility Strategy frames and focuses our approach to sustainability, ensuring that we take a truly holistic view. Our strategy has six pillars: Materials, Footprint, Circularity, People, Suppliers, and Our Values. We’re excited to share what we’ve been working on and our plans for the future.
Chilly's mission is to accelerate the adoption and everyday use of reusable products. This underpins our entire approach to sustainability, along with our Responsibility Strategy. Find out more about Chilly’s and how we established our Responsibility Strategy below:
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Materials lie at the heart of everything we create – from the products themselves to the packaging they arrive in. At Chilly’s, one of our core values is using high-quality materials built to last. As we’ve grown, we’ve continued to explore more responsibly sourced options, while maintaining the same quality we are known for.
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Chilly’s environmental footprint focuses on three core areas: climate action, water and chemical use, and waste. Our approach begins with a commitment to measure and understand our impact in each area, forming the foundation for meaningful, data-driven reduction strategies.
We know that creating real, lasting change takes time. That’s why we’re working on both short-term wins and long-term progress, ensuring the steps we take lead to tangible, measurable improvements.
Circularity isn’t just about the product itself; it’s about the entire ecosystem it operates within. From day one, we’ve focused on longevity and reusability as core principles. In recent years, we’ve taken this further by exploring and investing in projects that address circularity from multiple angles. Our ambition is to create a circular ecosystem, which we will continue to develop over time.
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Our suppliers are a vital part of Chilly’s ecosystem, playing a key role in both our product development and production processes. We’ve built strong, long-term relationships with our core manufacturing partners. We’ve worked with the same supplier to create the metal bodies of our products for many years, collaborating to reduce product impact and explore new materials as we go.
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At Chilly’s, we’re committed to fostering a culture of inclusion and belonging, supported through ongoing education and meaningful internal campaigns.
Our approach is centred around three core pillars: diversity, equity and inclusion (DE&I); wellbeing; and employment practices.
The Our Value pillar focuses on governance and responsible business practices. A key part of this is who we work with and how, as well as how we communicate about our sustainability. In 2023/24, Chilly’s became a Certified B Corporation (B Corp), meaning that we have been verified as meeting B Lab’s high standards for social and environmental impact through transparency and accountability. We also published in June 2024 our first annual Responsibility Report. This plays a key role in how we are holding ourselves accountable to practise business in a responsible manner.
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