Log the details of your old reusable bottle or cup you want to recycle below. You can send up to 10 products in one go. If you need to send more, please send them in separate parcels, logging your details for as many parcels as you need to send. Remember, we accept our own and other brands’ bottles and cups. Please note, this service is currently only available for UK customers.
Take Back Scheme
We want to recycle your old reusable bottles and cups, from any brand.
With our Take Back scheme, you can send us any old or damaged reusable bottle or cup from any brand, or anything sold by Chilly's. We will recycle them so that the useful materials they are made from are used again.
This includes any reusable bottle or cup from any brand or company (excluding glass, ceramic and anything single-use).
We first trialled this scheme in June 2023 to understand how the scheme could work long-term. We've since ran a second trial in March 2024, and have now implemented our combined learnings. Join our Take Back scheme now, and get involved below.
Package up your old or damaged bottle(s) or cup(s). Reuse old packaging to wrap them – we'd prefer you to use paper or card based packaging so we can recycle it, or to reuse packaging already existing like a plastic bag or shoe box. After logging your details, you will receive a confirmation email with instructions on how to “Print your label at home”, or use an Evri drop off store with a printer using your “QR code”.
Upon delivery of your product to our trusted recycling partner, we will ensure your reusable product(s) are recycled giving the materials used a new life and avoiding them going to landfill. Thank you for choosing to recycle with us!
FAQs
What can be recycled in the Take Back scheme?
Any reusable bottle or cup from any brand or company, and anything that you've bought from Chilly's.
We accept reusable bottles and cups made from almost any material, including plastic (reusable not single-use) or metal. Please note, the only type of material we don’t take is glass or ceramic due to safety reasons.
How does the Take Back scheme work?
Chilly’s wants to collect old or damaged reusable bottles and cups from any brand, or anything purchased from Chilly's to recycle them to ensure the valuable materials they are made from are used again.
To take part, follow these steps:
1- On this page, log the product(s) you want to recycle. You can send up to 10 bottles or cups in one go.
2- Download the free shipping label or QR code from your email
3- Wrap your bottle(s) and cup(s) in left over packaging – we’d prefer paper or card based packaging so we can recycle it but you can use anything from a plastic bag to a shoe box
4- Print your label at home or go to an Evri drop off store with a printer with your QR code (this will print a shipping label once scanned in store). We’ve got a map on this page after you submit to help you locate your nearest store or locker. If you’re using a QR code, make sure you select a store with printing capabilities
5- We’ll work with our recycling partner to recycle the items you send to us
See our full terms and conditions for more information
What happens once the products are sent and how are they recycled?
We’re working with a recycling partner in the UK to recycle the old reusable bottles and cups so that their valuable materials can be used again. We’ve selected this recycler due to its ability to process hard to recycle plastics into plastic boards used to create furniture. On an ongoing basis, we’ll be working with our partner to understand what recycling rate was achieved and how we can improve the process to ensure as much material as possible is recycled.
See our full terms and conditions for more information.
I've sent my product, what happens next?
Thanks so much for taking part in the scheme! We’ll be working with our recycling partner to separate and recycle the bottles and cups, or anything else purchased from Chilly's into different key materials. We publish information on our progress in our annual Responsibility Report.
See our full terms and conditions for more information.
Why is Chilly's Take Back Scheme only available in the UK?
At the moment Take Back is only available in the UK. As the majority of our community live in the UK, we have focused our efforts in this region first. We have established a strong relationship with our recycling who was selected due to its ability to process hard to recycle plastics into plastic boards used to create furniture. Our ambition is to expand this scheme to other markets once we have found the right partners operating there.