From the beginning, Chilly’s mission has been to accelerate the adoption and everyday use of reusable products. Our Responsibility Strategy builds on this, with its goal to make our products in the most responsible way we can. This means taking responsibility for the negative impacts we may be having, while enhancing the positive impacts.
We’re excited to share with you what we’ve been working on and our future focus.
Using quality materials that stand the test of time is a core value of Chilly’s. As we’ve grown, we’ve explored using more responsibly sourced materials, maintaining the same quality we are known for. Our ambition is to continually search for and source the best materials we can. We are excited for new products launching in early 2024 made almost entirely of recycled materials – watch this space! Additionally, we have been evaluating our packaging and are embarking on a project to reduce this throughout the supply chain.
Chilly’s footprint includes carbon emissions, water and chemical use, and waste. We are in the process of measuring our footprint so we can fully understand the impact we are having. This will enable us to create plans to minimise our negative and enhance our positive impacts.
In 2022, we calculated the carbon footprint of our products and operations with an external carbon expert. We are now working on a roadmap to reduce our impact which we are excited to share with you.
At Chilly’s, our aim is to make our products truly circular. As a reusable brand, since our inception we’ve been focusing on longevity and reusability. We are driving to push this further. This isn’t just about how we make our products. It’s also the system that we create which defines what happens to them during their use, how we keep them loved for as long as possible and what happens once they are no longer used.
Without our suppliers, there would be no Chilly’s products . They are an integral part of our production, which is why we work closely with our key suppliers, building long lasting relationships. Chilly’s is also a member of Sedex. This is a platform which enables us to manage our suppliers, hold them to account against industry agreed social and environmental standards and increase transparency throughout our supply chain. To support this, we ask our suppliers to also adhere to Chilly’s social and environmental policies including a Code of Conduct, Environmental Policy and Ethical Trade Policy.
At Chilly’s we strive to create a culture of inclusion and belonging, underpinned through ongoing education and internal campaigns. Our People Team run DE&I educational weeks, wellbeing months, think tanks to ensure that our people's voices are heard, sentiment and engagement surveys and quarterly team building. We also have several mental health first aiders in the business.
At Chilly’s, People also includes our wider community - everyone from our customers, to our audience online and those local to where we operate. We want to ensure that we are having a positive impact on these communities, and empowering them to drive change. More to come on this soon.
As part of our comprehensive approach to sustainability, we are holding ourselves accountable to practise business in a responsible manner. We are all united by a set of values internally that we call our Chilly's mantras. These include how we lead the change via collaboration. Wider than this, Chilly’s all-encompassing organisational values underpin all our business practices, who we partner and work with, how we communicate and our charity partnership.